Refund policy

Returns & Refund Policy

We want every customer to have a great experience shopping with us. Because many of our products are handmade and available in multiple colors or styles, please read the following policy carefully before placing an order.

Order Confirmation

For products that require the customer to choose a color, style, or variation, we may contact you before shipping to confirm your selection.

If we contact you and do not receive a response within our processing time, we will ship your order using our best judgment based on the product listing or a default available option.

Once the order has been shipped after we have attempted to contact you, the order is considered accepted, and it is not eligible for a refund or return due to color, style, or variation preference.

Returns

Returns are only accepted if the item arrives damaged, defective, or if we shipped the wrong item.

We do not accept returns for:

- Change of mind.

- Color, style, or variation preferences when the customer did not respond to our confirmation message before shipment.

- Orders where the product matches the listing description and photos.

Refunds

Refunds are only issued after an approved return has been received and inspected.

Refunds will not be issued if:

- We contacted you before shipping to confirm your preference and you did not respond.

- The item was shipped according to our policy and product description.

- The request is based solely on personal preference after delivery.

Questions

If you have any questions about your order, please contact us before your order ships. We're always happy to help and want to make sure you receive the product that's right for you.